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Terms of Service

Version 1.2 · Effective

In short

  • Your subscription renews automatically at the end of each period, and you can cancel anytime.
  • We email you before annual renewals and before any price change.
  • Refunds for purchases on our website: 7 days from each charge, in any country.
  • Using the VPN to commit crimes or harm others is forbidden.
  • A VPN protects your connection, but it doesn't make you anonymous or replace antivirus software.

1. Who we are and what these terms are

These terms govern your use of FortiSafe VPN — website, apps and network — provided by Tascom Global Network LLC, a limited liability company registered in the State of Florida, United States (No. L17000240494), located at 13057 Gabor Ave, Orlando, FL 32827. By creating an account or subscribing, you agree to them and to our Privacy Policy.

2. The service

FortiSafe creates an encrypted connection between your device and a server on our network, which is operated by a specialized provider. The list of countries and servers may change over time.

We work to keep the service always available, but interruptions may happen due to maintenance, third-party failures or causes beyond our control. We don't guarantee that any particular service — a bank, streaming platform or game — will accept VPN connections: many block them.

3. Your account

  • You must be 18 or older.
  • You sign in with a code sent to your email. Keep that email secure: whoever controls it controls the account.
  • Each subscription allows the number of simultaneous devices stated in the plan. The account is personal and may not be resold.

4. Subscription, price and renewal

  • Before you pay, you see the price, currency, billing period and any applicable taxes.
  • Your subscription renews automatically for the same period, using the same payment method, until you cancel.
  • For annual subscriptions, we email you between 15 and 45 days before renewal.
  • If the price changes, we tell you at least 30 days before you're charged the new price, and you can cancel before then.
  • In Brazil, charges in reais are made by a foreign company and may include IOF tax, depending on your bank or card.
  • Purchases made on the App Store, Google Play or Amazon also follow the store's billing and renewal rules.

5. Cancellation

You can cancel anytime, with no fee: in your account on our website or, if you bought through a store, in that store. Renewal stops, and the service keeps working until the end of the period you've already paid for.

For refunds, see our Refund Policy.

6. Acceptable use

You may not use FortiSafe to:

  • commit or facilitate crimes, fraud or scams;
  • produce, obtain or distribute child sexual abuse material;
  • send spam, spread malware or attack systems and networks, including denial-of-service attacks and unauthorized scanning;
  • infringe copyright or other third-party rights;
  • evade international sanctions;
  • resell the service, use the account beyond its device limit or deliberately overload the network.

Some countries restrict VPN use. You are responsible for complying with the law where you use the service.

7. Suspension and termination

We may suspend or close an account for a serious breach of these terms, a legal order, or a risk to the network or to other customers. Whenever possible and permitted, we give notice first and explain why.

If we close your account without any breach on your part, we refund the unused portion of your subscription.

8. What a VPN doesn't do

  • It doesn't make you anonymous: sites you sign in to still know who you are.
  • It doesn't protect you from malware, phishing messages or fake websites.
  • It doesn't stop the service you use from recording what you do there.

9. Liability

We provide the service with professional care. To the extent permitted by law, our total liability for damages related to the service is limited to the amount you paid in the 12 months before the event. This limit doesn't apply to willful misconduct, gross negligence, or rights that consumer protection law in your country doesn't allow to be restricted.

10. App and brand

You receive a personal, non-exclusive, non-transferable license to use the apps while your subscription is active. The brand, software and website content belong to Tascom Global Network LLC or its licensors.

11. Governing law and venue

These terms are governed by the laws of the State of Florida, United States.

If you are a consumer living in Brazil, the European Union or any other country whose law grants rights that cannot be waived by contract, those rights still apply — including the right to bring a claim in the courts where you live.

Before any dispute, write to [email protected]: most issues get solved in a conversation.

12. Changes to these terms

We email you about material changes at least 30 days before they take effect. If you don't agree, you can cancel before then at no cost.

13. Contact